Shipping and Returns: Wine Woman, Whisky Whisperer

Shipping Policy

We're committed to providing the best fine wine shipping in Australia. Our shipping methods are carefully designed to ensure that your wines and spirits—including organic wines worldwide or your chosen Japanese whisky—reach you in perfect condition. We take great care in packaging your orders to guarantee safe delivery. Our shipping costs are transparent and competitive, reflecting our dedication to customer satisfaction.

At Wine Woman, Whisky Whisperer, we prioritise customer trust as a small boutique wine shop online. Our shipping policy is straightforward, aiming to provide you with a clear understanding of how your orders are processed and delivered, especially when choosing premium or sustainable bottles.

We believe that transparent communication about our shipping methods is fundamental to building a loyal customer base. We are constantly striving to improve our shipping processes and welcome any feedback to enhance your experience with us.

Processing Time

All orders are processed within 1–3 business days. Orders placed on weekends or public holidays will be processed the next business day.

Shipping Times

Standard delivery within Australia takes 3–7 business days. Express shipping is available at checkout for faster delivery.

Shipping Rates

Shipping costs are simple. Free for Whisky and Wine Tasting Packs (Metro only) — 1 straight carton or mixed will only cost $10 AU Metro (calculated at checkout based on your location and order weight; e.g., 1 carton of 6 units = $10, 12 units = $20). Free shipping for Gold Coast locals :)

Tracking Your Order

Once your order is shipped, you will receive a tracking number via email to monitor your delivery status.

Return & Exchange Policy

Our return policy is designed to offer you peace of mind when making a purchase from Wine Woman, Whisky Whisperer. If for any reason you are dissatisfied with a product—whether a concierge wine selection or any other bottle—we are here to assist you. We want you to have complete confidence in your purchase, knowing that you can return or exchange items in a straightforward manner.

Delivery Issues

If your package is delayed, lost, or arrives damaged, or if you are not happy with your wine, please contact our boutique wine shop online at [orders@winewomanww.com] with a picture of the delivery within 48 hours. We’ll arrange a collection and replace your shipment. Easy!